Last Updated: 21-11-2025

By accessing Gonimart, you agree to the following Terms & Conditions.
Please read them carefully before using our website.

1. General

  • Gonimart is an e-commerce platform operating in Bangladesh.
  • We provide products for personal use only.
  • We reserve the right to update or change policies at any time.

2. Account Responsibility

  • You must provide accurate information when creating an account or placing an order.
  • You are responsible for maintaining the confidentiality of your account credentials.

3. Product Information

  • We try to display accurate product images and descriptions.
  • Product color may slightly vary due to lighting and screen settings.
  • Prices may change without prior notice.

4. Orders & Payments

  • We offer Cash on Delivery (COD) and supported digital payment options.
  • Placing an order means you agree to pay the full amount upon delivery.
  • If false or misleading information is given, we may cancel the order.

5. Delivery

  • Delivery time varies by location.
  • Delivery charges may apply depending on area.
  • You must check the product in front of the delivery person before accepting.

6. Returns & Exchanges

  • Return or exchange is allowed only if the product is checked in front of the delivery person.
  • If you accept the product without checking, we will not be responsible for any issues.
  • For return/exchange, product must be unused, unwashed, and in original condition.

7. Refunds

  • Refund is only available when:
    • The product is out of stock after placing the order
    • Wrong product sent and is returned immediately
  • Refund will be processed within 3–7 working days.

8. Prohibited Activities

You agree not to:

  • Misuse the website
  • Attempt fraud
  • Violate copyright or intellectual property
  • Upload harmful files, viruses, malware

9. Limitation of Liability

We are not liable for:

  • Wrong address provided by customer
  • Damage caused after receiving the product
  • Third-party delays (courier delays)

10. Contact Us

For support or inquiries:
📧 Email: support@gonimart.com
📞 Phone: 01560033930

Shopping Cart
Scroll to Top