Frequently Asked Questions (FAQ)

Welcome to the Gonimart FAQ section. Here you’ll find answers to the most common questions.

❓ 1. How do I place an order?

You can order easily through our website:

  1. Visit https://gonimart.com/
  2. Choose a product
  3. Click Add to Cart or Buy Now
  4. Enter your details
  5. Confirm the order

That’s it!

❓ 2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available all over Bangladesh.

❓ 3. How long does delivery take?

Generally:

  • Inside Dhaka: 1–3 days
  • Outside Dhaka: 2–5 days

Delivery time may vary depending on courier, location, and weather.

❓ 4. How much is the delivery charge?

  • Inside Dhaka: 80 TAKA
  • Outside Dhaka: 130 TAKA

❓ 5. Should I check the product before accepting delivery?

Yes.
We strongly recommend checking the product in front of the delivery person before accepting it.
If anything is wrong, you can return it immediately.

❓ 6. Can I return or exchange a product?

Yes, but only if the issue is identified during delivery.
If you accept the product without checking, return/exchange may not be possible later.

❓ 7. Do you provide refunds?

Refund is available when:

  • The product is out of stock
  • You returned the item at the time of delivery
  • We sent the wrong product

Refund processing time: 3–7 working days

❓ 8. How can I contact customer support?

You can contact us anytime through:

❓ 9. What kind of products do you sell?

We offer a wide range of products including:

  • Fashion & clothing
  • Lifestyle items

❓ 10. Is my personal information secure?

Yes.
We use SSL security, WooCommerce protection, and encrypted systems to keep your data safe.
We never sell or share customer information without consent.

❓ 11. Can I track my order?

Yes.
Once your order is processed, you will receive updates via phone/SMS or courier tracking link.

❓ 12. Can I cancel my order?

You can cancel before the product is shipped.
After shipping, cancellation may not be possible.

❓ 13. What if I receive a damaged or wrong product?

Check the product in front of the delivery person and return it immediately.
We will arrange a replacement or refund.

❓ 14. Do you ship outside Bangladesh?

Currently, we deliver within Bangladesh only.

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